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I just wanted to thank Infosaic Support for their patience and quick responses to my newbie questions regarding web development. I currently manage 6 websites (and counting) for external clients and every one of them is hosted here due to the fact that you guys are phenomenal at providing outstanding technical support and a fantastic feature set with your hosting packages. Going forward, I'm recommending Infosaic to both clients and colleagues as a "First Choice" host provider. Thanks guys!

Stephen Y. - www.sycomputing.com

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To open a new support ticket and/or modify/view any of your support tickets, please login to your control panel. Click request support, to open a new ticket. Click on View All Support Tickets in your control panel to view or modify any ticket. If you would like to speak with a technician direct just call 888-855-7084 option 2.

To better assist you with questions you may have about our services or technologies we support, please browse below:

Support home >>Domain Administrator's Help >>Domain Aliases

Domain Aliases


A Domain Alias is an alias for a secondary domain name that points to an existing email account on the server under an existing primary domain name.

For example, a full email addresses requires a user name and a domain name (ex. user@example.com). If you add a domain alias on a secondary domain like "example-alias.com" then not only will "user@example.com" be valid, but the same mailbox will also work with "user@example-alias.com". If an email was sent to both emails then the "user" mailbox would get two copies of the emails.

A user cannot log into the web interface under a domain alias, just the original domain, nor can a user send an email from the domain alias. Remember, any alias is simply a pointer to an existing email account on the server.

Notes:

  • Messages can not be retrieved with a domain alias email address unless the domain is properly registered at a domain registrar.
  • The mail exchange (MX) record for the domain being added must already be pointing at the server prior to this process. This prevents users from 'hijacking' mail from valid domains. For example if this check were not in place a user could add a domain alias of example.com. Then, any mail sent from the server to "anything@example.com" would go to the domain with the example.com domain alias, rather than to the actual domain.

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