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Support 

Support Ticket System:

To open a new support ticket and/or modify/view any of your support tickets, please login to your control panel. Click request support, to open a new ticket. Click on View All Support Tickets in your control panel to view or modify any ticket. If you would like to speak with a technician direct just call 888-855-7084 option 2.

To better assist you with questions you may have about our services or technologies we support, please browse below:

Support home >>Domain Administrator's Help >>Reports - Domain Bandwidth

Reports - Domain Bandwidth


The Domain Bandwidth Report will assist you in identifying those users that are using too much bandwidth.

Note: This report may or may not be enabled for your domain, depending on the selections made by the system administrator.

Start / End Date - Choose the date range on which you wish to report. The dates are inclusive.

Sort By - Choose a method to sort the data.

Generate Report - Click this button to calculate and show the report

Results

Once generated, the report will show the following items:

  • Username / Email Address - The account that received or sent messages
  • Bytes Received - The bandwidth in kilobytes accumulated from incoming email messages, regardless of content filtering.
  • Bytes Sent - The bandwidth accumulated from outgoing messages, including auto-responders.
  • Messages Received - A count of all incoming messages, regardless of content filtering.
  • Messages Sent - the number of outgoing messages, including auto-responders.

Notes:

  • If you see "Other Addresses" appear in your stats, it indicates messages sent to or from a catch-all account.
  • Email address that come in through aliases then forwarded to a local user will not show up as incoming for that user, but rather as incoming under the Alias Statistics.
  • Email accounts with forwarding will show the forwarded mails as Sent Messages.

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