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Support 

Support Ticket System:

To open a new support ticket and/or modify/view any of your support tickets, please login to your control panel. Click request support, to open a new ticket. Click on View All Support Tickets in your control panel to view or modify any ticket. If you would like to speak with a technician direct just call 888-855-7084 option 2.

To better assist you with questions you may have about our services or technologies we support, please browse below:

Support home >>Email FAQ >>How do I configure my Microsoft Outlook?

How do I configure my Microsoft Outlook?


You can configure your email accounts to work with MS Outlook or Outlook Express.

GENERAL INFORMATION:

1. Type the name that you would like to refer to this user.

2. Enter the general user information.

SERVER INFORMATION:

When configuring your email settings, make sure the following is properly configured.

1. incoming mail server (POP 3): mail.infosaic.com

2. outgoing mail server (SMTP): mail.infosaic.com

3. Make sure your account name is your entire email address as set up through our Web Mail along with the cooresponding password.

4. Make sure you check "my server requires authentication" for outgoing mail server.  This is a setting you must check for outgoing mail server when setting up your email account through MS Outlook. This setting is enforced to prevent Spammers from using our SMTP servers.

Please note that some ISP's block 3rd party SMTP servers, and in this case you would need to use your providers.
 
ADVANCED INFORMATION:
Default settings should work; however some provider's block the default SMTP port (25). If you are having problems sending, please try SMTP port 8383.
 
Other useful Outlook settings:
-Under Advanced settings when configuring Outlook, you can select to save a copy of the message to server under DELIVERY options. This is a good idea if you want additional backup copies of your email.
 
OUTLOOK SCREENSHOTS:
 
To get to this interface in Microsoft Outlook or Outlook Express, click on Tools then Accounts.
 
The following illustrates the general settings.
Infosaic Email
 
General Information Tab
Infosaic Email
 
Outgoing Mail Server Settings:
Infosaic Email
 
Connection Information:
Email
 
Advanced Email Settings:
(Please note that the outgoing mail server can be Port 25 or the alternative Port 8383)
Email

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