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To open a new support ticket and/or modify/view any of your support tickets, please login to your control panel. Click request support, to open a new ticket. Click on View All Support Tickets in your control panel to view or modify any ticket. If you would like to speak with a technician direct just call 888-855-7084 option 2.

To better assist you with questions you may have about our services or technologies we support, please browse below:

Support home >>Email FAQ >>Mailing Lists: How do I upload my CSV file of subscribers?

Mailing Lists: How do I upload my CSV file of subscribers?


   1.  Log in as the domain administrator.
   2. Click the Settings icon.
   3. In the navigation pane, expand the Domain Settings and Mailing Lists folders.
   4. Click Mailing Lists in the left tree view.
   5. Select the desired mailing list and click Edit. The mailing list settings will load in the content pane.
   6. Click Manage in the content pane toolbar and click Subscribers from the drop-down list. A list of subscribers to this mailing list will load in the content pane.
   7. Click New in the content pane toolbar.
   8. In the Email Address field, type the subscriber's email.
   9. Click Save.

For Multiple Subscribers:


Note: At a bare minimum, the .csv file must contain a column named "EmailAddress".

Follow these steps to add multiple subscribers to a mailing list at once:

   1. Log in as the domain administrator.
   2. Click the Settings icon.
   3. Click the Settings navigation pane.
   4. Expand the Domain Settings and Mailing Lists folders.
   5. Click Mailing Lists in the left tree view.
   6. Select the desired mailing list and click Edit.
   7. Click the Manage button in the actions toolbar and select Subscribers from the drop-down list. A list of subscribers to this mailing list will load in the content pane.
   8. If you wish to obtain a .csv file to use as a starting point, click on Download in the actions toolbar.
   9. Click Upload in the actions toolbar.
  10. To select a file to upload, click Browse and choose a .csv file.
  11. Click Upload in the actions toolbar to upload the file. Depending on the file size, it may take a few moments to upload.


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