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I just wanted to thank Infosaic Support for their patience and quick responses to my newbie questions regarding web development. I currently manage 6 websites (and counting) for external clients and every one of them is hosted here due to the fact that you guys are phenomenal at providing outstanding technical support and a fantastic feature set with your hosting packages. Going forward, I'm recommending Infosaic to both clients and colleagues as a "First Choice" host provider. Thanks guys!

Stephen Y. - www.sycomputing.com

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Support 

Support Ticket System:

To open a new support ticket and/or modify/view any of your support tickets, please login to your control panel. Click request support, to open a new ticket. Click on View All Support Tickets in your control panel to view or modify any ticket. If you would like to speak with a technician direct just call 888-855-7084 option 2.

To better assist you with questions you may have about our services or technologies we support, please browse below:

Support home >>Top 10 FAQs >>How do I configure my Outlook?

How do I configure my Outlook?


Please use the following settings when setting up your email through your MS Outlook or Outlook Express:

1. Account name is your entire email address as set up through Infosaic webmail.
2. Use the following for incoming and outgoing mail servers: mail.infosaic.com
3. Make sure you check "My Server Requires Authentication" for the outgoing mail server.
 
Please note that some ISP's block 3rd party SMTP servers, and in this case you would need to use your provider's outgoing mail servers.
Here's a list of providers that require you to use their SMTP mail server:

ISP Service Default/SMTP Server Name

MSN/smtp.email.msn.com

EarthLink/smtp.earthlink.net

AT&T WorldNet/mailhost.att.net

MindSpring/smtp.mindspring.com or mail.mindspring.com

IBM/smtp1.ibm.net

Sprynet/smtp.sprynet.com

NetZero/mail.netzero.net

AltaVista/email.1stup.com

Yahoo/smtp.mail.yahoo.com

BellSouth

Try "mail.bellsouth.net" first. The SMTP server depends on which city you are located in, if "mail.bellsouth.net" does not work, please contact BellSouth Access Support for the correct information.

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